Política de reembolso

Note that as RE-LUXRY is selling second hand luxury goods the sale should be considered final. No product shall be returned due to minor imperfections or wear and tear since these are second hand products.

Refunds shall only be made in the event that the product does not match its available description, or it does not fulfil the purpose.

How to Make a Return?

• If you wish to return an item, we must be notified of any returns within 48 hours of the receipt of the order. Returns will only be accepted if the product is received back within 14 days.
• You must state the reason for the return.
• Items must be returned in the exact condition they were sent. In the event that tags and labels have been removed, or there are any signs of wear (if they are unused) or additional wear (if they are pre-owned), the return will not be accepted.
• Note that RE-LUXRY is not responsible for covering the costs of any return. Please make sure you send the item back using a tracked/registered postal and/or insured service, in the event of loss RE-LUXRY will not be liable to reimburse the cost of the product.
• After receiving and checking the item condition and authenticity, the return can take up to 7 working days to be processed.
• We do not offer returns on special order items. We especially do not offer returns on Hermès bags.
• In the event that a product is being returned due to a defect/problem that has already been mentioned in the description RE-LUXRY is not bound to return or refund for the said product.

You can always contact us for any return question at enquire@re-luxry.com