Termos do serviço
The following Terms & Conditions (“Terms of Service”, “Terms”) set out the terms that govern the use of our (for the applicability of these terms and conditions buying from us is not necessary) website and any other service provided by us. Before you use any of our services, please make sure that you have read these terms, RE-LUXRY cannot be held liable for any negligence by you in reading these terms. By using our website, you agree to be bound by these terms and conditions.
INTRODUCTIONFor the purposes of these Terms and Conditions, “we” and “our” shall refer to RE-LUXRY as the seller whereas “you” shall include any user or buyer from on our website. Moreover, the word “us” shall collectively refer to the buyer and RE-LUXRY
RE-LUXRY is only selling preloved/second hand products on its website. Please note that the products may not be in mint condition as these may be used. We also sell unused second hand products, for more information please check the description of our products.
DISCLAIMER
The Terms & Conditions shall constitute an agreement between us, and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the website, the content and computer programs provided by or through our website, and the subject matter of this agreement.
Note that this disclaimer or the following terms and conditions in no way jeopardise your rights as a Consumer under the Consumer Rights Act 2015.
RE-LUXRY has the sole right and discretion to allow any amendments to these T&C’s (Terms of service) can be made and effected by us from time to time as per the requirements of RE-LUXRY. You are required to keep yourself acquainted with the following terms and conditions/agreement by visiting our site and reading them before placing your order with us.
DATA PROTECTIONRE-LUXRY hereby agrees that all the information received by us from your usage of this website is protected in accordance with the Data Protection Act 2018. For more information, please read our 'Privacy Policy'.
However, if you believe that your information has been misused please notify RE-LUXRY by sending an email to our official email address enquire@re-luxry.com
PROHIBITIONS
The purpose of this website is online shopping of second-hand luxury goods. However, you are prohibited from doing the following:
- Use our sites, including its services and or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or
- Collecting information about users’ personal information;
- Manoeuvring the price of any item or interfering with listings;
- Posting false, inaccurate, misleading, defamatory, or libellous content; (e.g.) taking any action that may damage the rating system.
- Violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
- Infringe upon or violate our intellectual property rights or the intellectual property rights of others
- Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
- Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
- Collect or track the personal information of others
- Spam, phish, pharm, pretext, spider, crawl, or scrape
In order to complete the sign-up process on our site, you must provide:
- Your full name
- Your current address
- A valid email address, and any additional information requested.
You must be 18 years of age or older and must be responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature.
GENERAL CONDITIONSWe reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Our website, www.re-luxry.com, Instagram and Facebook page @re_luxry, and any other online venue, has the sole discretion to provide the terms of payment.
Unless otherwise agreed upon, the buyer is supposed to make payment prior to the acceptance of order by the company.
No cash on delivery (COD) method is acceptable. Unless credit terms have been agreed upon, payment for the products shall be made by credit card, debit card, PayPal or google checkout. Invoices are due and payable within the time period noted on your invoice, measured from the date of the invoice.
RE-LUXRY has the sole right to cancel or deny orders. We are not responsible for pricing, typographical, or other errors and we reserve the right to cancel any orders arising from such errors.
Invoices must be paid within 2 days of the invoice date.
REFUND POLICY
Note that as RE-LUXRY is selling second hand luxury goods the sale should be considered final. No product shall be returned for minor imperfections or wear and tear since these are second hand products.
Refunds shall only be made in the event that the product does not match its available description, or it does not fulfil the purpose.
How to Make a Return?
- If you wish to return an item, we must be notified of any returns within 48 hours of the receipt of the order. Returns will only be accepted if the product is received back within 14 days.
- You must state the reason for the return.
- Items must be returned in the exact condition they were sent. In the event that tags and labels have been removed, or there are any signs of wear (if they are unused) or additional wear (if they are pre-owned), the return will not be accepted.
- Note that RE-LUXRY is not responsible for covering the costs of any return. Please make sure you send the item back using a tracked/registered postal and/or insured service, in the event of loss RE-LUXRY will not be liable to reimburse the cost of the product.
- After receiving and checking the item condition and authenticity, the return can take up to 7 working days to be processed.
- We do not offer returns on special order items. We especially do not offer returns on Hermès bags.
- In the event that a product is being returned due to a defect/problem that has already been mentioned in the description RE-LUXRY is not bound to return or refund for the said product.
All items purchased from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier as per the Sale of Goods Act. If you would like to purchase insurance or request a signature at the time of delivery, please contact us. We will send you an additional invoice and will be sure to comply with your request.
CONSIGN WITH USRE-LUXRY offers its users the unique opportunity of being able to sell on its website.
Please get in touch with us, if you are interested in selling authentic, pre-loved or even unused items by email, WhatsApp, Instagram, Facebook or TikTok.
In your message to us please provide the following details: Brand, Condition, Reference Numbers, etc. This will help us evaluate your items. However, we will get back to you with an initial quotation within 48 hours based on the information you have provided. Make sure that the information supplied is as accurate as possible.
In the event that, RE-LUXRY provides an incorrect quotation due to a systematic or administrative error, we will remedy it as soon as possible and provide the correct quotation. RE-LUXRY is not bound to oblige a customer on the basis of an incorrect quotation.
If you decide to proceed with the sale of your items through RE-LUXRY. You are responsible for sending your items through a registered courier service to our official mailing address for the purposes of inspection, authentication, and final quote.
*Note that RE-LUXRY will not sell damaged items. If your items need repairing or cleaning, please make sure to have done that before sending your items to us. In the event that you have sent us damaged items we will be charging you for the cleaning/repairing price of it before selling the handbag on our website.
After the final quote has been accepted by you and authentication is approved by our Quality Assurance Team. Your items will be uploaded within the next 12-24 hours.
When your item is sold, we shall transfer the balance to your account within 7 working days. Note that RE-LUXRY will only send you 80% of the original sale price as the remaining 20% is our commission.
Please note that your pay-out is based on non-VAT price and not as per the higher price reflected on our website.
Please Note that if your items are not sold within a month RE-LUXRY is liable to charge you a certain fee or you can claim your items back. However, RE-LUXRY shall not bear the shipping costs.
In the event that you have not claimed your items back after 2 months or more of being unsold, we shall notify you and will return it back to you unless otherwise agreed. In this case, the seller only pays the shipping costs of returning the handbag. Where you are claiming back your items after 1 month you are liable to pay the Authentication costs whereas after 2 or more months the authentication costs will be waived off.
AUTHENTICITYRE-LUXRY hereby covenants that the products sold by it are authentic, original, genuine; however, may be used, second-hand or bought from a consumer but never used.
We at RE-LUXRY take pride in our team of professionals with ample experience in luxury goods market. We are dedicated to check the authenticity of every item we sell.
By making a purchase from us you agree that all items given to RE-LUXRY are not counterfeit as well as not stolen.
Note that, in the event that any items given to us are counterfeit or stolen RE-LUXRY reserves the right to be part of any investigations claiming the aforementioned. Where any submitted item is found to be a counterfeit, stolen or not authentic, then the accused seller will be charged the full authentication fee and any other damages that RE-LUXRY sustains due to his negligent actions.
ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
INDEMNIFICATION
ACKNOWLEDGMENT OF RIGHTS
You hereby acknowledge that all rights, titles, and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that you will not acquire any right, title, or interest in or to the Program except as expressly set forth in this agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.
SEVERABILITYIn the event that any provision of these Terms of Service (T&C's) is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
You agree not to disclose information you obtain from us and or from our clients, advertisers, and suppliers. All information submitted by an end-user customer is proprietary information of our company/website. Such customer information is confidential and may not be disclosed. Publisher agrees not to reproduce, disseminate, sell, distribute, or commercially exploit any such proprietary information in any manner.
MISCELLANEOUS
These Terms & Conditions (Terms of service) shall be governed by and construed in accordance with the substantive laws of The United Kingdom, without any reference to conflict-of-laws principles. Note that these Terms & Conditions also constitute an agreement between us.
Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of The United Kingdom, to the exclusion of any other courts without giving effect to its conflict of law’s provisions or your actual state or country of residence.
Your rights of whatever nature cannot be assigned nor transferred to anybody. However, we may assign this Agreement to any person at any time without notice.
In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.
Questions regarding RE-LUXRY Terms and Conditions may be directed to enquire@re-luxry.com